# Customer Success Manager at Truemed

- Company: Truemed
- What the company does: Qualified customers can save an average of 30% on eligible health purchases with Truemed. Backed by a16z.
- Company website: https://www.truemed.com
- Type: Startups
- Level: Senior
- Location: Los Angeles, San Francisco, Austin
- Work setup: Remote
- Posted: 2026-05-06
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/truemed/136751db-05fe-46a4-be4a-34c310b4b74b
- Page: https://www.1752.vc/careers/jobs/truemed-customer-success-manager/

## About the role

• We are hiring a Customer Success Manager to own and grow a portfolio of Truemed merchant partners across the full merchant lifecycle — from onboarding and technical activation through ongoing engagement, co-marketing support, and performance optimization. • Your portfolio will include a mix of mid-market and growth-stage health and wellness brands integrating Truemed into their checkout flows to accept HSA/FSA payments.

## What they're looking for

- • A relationship builder who earns trust quickly and communicates with clarity and warmth
- • Organized and detail-oriented — you can manage a portfolio of accounts without letting things slip through the cracks
- • Analytical — you are comfortable working with data, building reports, and translating metrics into actionable insights
- • A proactive problem-solver who takes ownership of merchant issues and follows through to resolution
- • An effective communicator who can engage with merchant teams, brief internal stakeholders, and present performance updates with confidence
- • Collaborative — you thrive in cross-functional environments and enjoy working across Sales, Marketing, Product, and Engineering

Tags: Go to Market