# Sr. Customer Success Manager at Truemed

- Company: Truemed
- What the company does: Qualified customers can save an average of 30% on eligible health purchases with Truemed. Backed by a16z.
- Company website: https://www.truemed.com
- Type: Startups
- Level: Senior
- Location: Los Angeles, San Francisco, Austin
- Work setup: Remote
- Posted: 2025-08-30
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/truemed/3aa127c8-aa1e-442e-9dcf-7ebb902236f8
- Page: https://www.1752.vc/careers/jobs/truemed-sr-customer-success-manager/

## About the role

• This role owns the full merchant lifecycle — from technical onboarding and marketing activation through sustained revenue growth — for Truemed's highest-impact brand partners. • Working closely with the growth marketing team, you develop co-marketing initiatives that drive customer awareness and adoption of HSA/FSA payment options, design data-driven campaigns that increase transaction volume, and continuously analyze performance to surface optimization opportunities.

## What they're looking for

- • Mission-driven: You are passionate about putting metabolic habits at the center of health and motivated by Truemed's goal of reversing chronic illness
- • Intellectually curious: You learn quickly, absorb new information readily, and understand your own strengths and limitations — knowing when to act independently and when to ask for help
- • A critical thinker: You thrive in ambiguity, orient quickly to objectives, and never accept "because I was told to" as a sufficient reason to do something that doesn't make sense
- • Proactive: You act without being asked, bring new ideas to the table, and create opportunities rather than wait for them
- • Adaptable: You stay focused on the mission rather than being right, respond constructively to setbacks and feedback, and adjust quickly when priorities shift — without dwelling on sunk costs
- • Open to feedback: You receive criticism calmly with a continuous-improvement mindset, and you give feedback candidly in service of the right outcome for the mission

Tags: Go to Market