# Sr. Customer Success Manager at Trunk Tools

- Company: Trunk Tools
- What the company does: Trunk Tools is the AI platform built for construction. One brain that reads every document on your job, and tools that transform your team’s workflows. Backed by Insight and Redpoint.
- Company website: https://trunktools.com/
- Type: Startups
- Level: Senior
- Location: Remote - US Time Zone
- Work setup: Remote
- Pay: $120K to $153K base salary per year (USD)
- Posted: 2026-08-06
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/Trunk%20Tools/5c226294-99ca-461f-8846-6c3f2c97c1de
- Page: https://www.1752.vc/careers/jobs/trunk-tools-sr-customer-success-manager/

## About the role

Trunk Tools is looking for a dynamic and results-driven Senior Customer Success Manager to join our fast-growing team. In this role, you will be responsible for ensuring that our customers achieve success with our software products. As the primary point of contact for a portfolio of accounts, you will drive customer engagement, retention, and growth by building strong relationships, identifying opportunities for upsell/cross-sell, and ensuring customers realize the full value of our solutions.

## What they're looking for

- Minimum of 3-5 years of experience in customer success, customer experience, or enterprise SaaS solutions, with at least 3 years in a customer-facing role managing a portfolio of accounts
- Proven track record of driving customer satisfaction, retention, and expansion in an enterprise environment
- Experience working in a construction technology company is highly preferred
- Strong communication and interpersonal skills with the ability to build relationships at all levels of an organization
- Excellent problem-solving skills and a customer-centric approach, while being comfortable with a “fail fast” mentality
- Ability to manage multiple accounts and projects simultaneously

Tags: Customer Success