# Adoption and Knowledge Manager, AI Transformation at Trustly

- Company: Trustly
- Company website: https://www.trustly.com/investors
- Type: Startups (AI role)
- Level: Senior
- Location: New York
- Work setup: On-site
- Pay: $180K to $240K base salary per year (USD)
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://jobs.ashbyhq.com/trustly/87239740-79e8-42c2-8673-00fbf7799be9
- Page: https://www.1752.vc/careers/jobs/trustly-adoption-and-knowledge-manager-ai-transformation/

## About the role

As Adoption and Knowledge Manager on the AI Transformation team, you will own how AI takes hold in the way Trustly works, and the knowledge system that AI depends on. The role runs in two phases. For the first two quarters you own adoption: the cohort rollout model, the champion network, and the enablement hub that functions use to put AI into their day to day work.

## What they're looking for

- • Experience running adoption or change programs through a distributed champion or advocate network
- • Experience building or restructuring a company wide taxonomy or knowledge base, ideally from a fragmented starting point
- • Experience selecting and implementing a knowledge management or content platform
- • Comfort setting governance standards, such as ownership, review cadence, and access control, and getting other teams to actually follow them
- • Experience working cross functionally to migrate content out of scattered tools and into one system
- • Experience preparing content for AI retrieval or grounding, such as metadata design or structured tagging, a strong plus

Tags: Tech