# Senior Manager, Risk Operations at Trustly

- Company: Trustly
- What the company does: Explore Trustly’s Investor Relations hub: financial reports, governance documents, Board & Management details, and regulatory press releases.
- Company website: https://www.trustly.com/investors
- Type: Startups
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Pay: $250K to $260K base salary per year (USD)
- Posted: 2026-09-30
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/trustly/3a239ce0-9e09-4340-a6df-a1374531f928?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/trustly-senior-manager-risk-operations/

## About the role

You will lead the team that works the risk and return alert queues, decides and documents cases, runs representation, and moves accounts to collections at the right point. You will also own our response to banking partners on return performance, and the first-line controls over the team's work. You will apply the rules, underwriting criteria and recovery strategy the risk organization sets, and own the consistency, the service levels and the escalation of exceptions. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 8+ years in payments, banking or lending risk operations, including at least 3 years managing teams
- Case investigation depth: working alerts, deciding them, and recognizing the pattern that connects a group of them
- Experience running a queue-based operation to service level, including capacity planning, quality assurance and turnaround reporting
- ACH or EFT domain expertise, including return code families, return rate thresholds and representment
- Experience owning a reporting or response obligation to a bank partner or regulator, including remediation plans and the evidence behind them
- Hands-on ownership of first-line controls execution and controls testing, and of findings raised by second line or audit

Tags: Data & Risk

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/trustly-senior-manager-risk-operations/