# Staff Process and Performance TPM, AI Transformation at Trustly

- Company: Trustly
- Company website: https://www.trustly.com/investors
- Type: Startups (AI role)
- Level: Senior
- Location: New York
- Work setup: On-site
- Pay: $180K to $240K base salary per year (USD)
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://jobs.ashbyhq.com/trustly/85884ab0-52a2-491d-9801-455e0a4fcb53
- Page: https://www.1752.vc/careers/jobs/trustly-staff-process-and-performance-tpm-ai-transformation/

## About the role

As Process and Performance Lead on the AI Transformation team, you will re-engineer Trustly's core business workflows so they are ready for automation, virtual agents, or AI assistance, with security and compliance built in from the start. This is a hands on process design role. Most of your time goes into mapping how work actually happens, establishing what it costs and how long it takes today, and redesigning the workflow itself before any tool gets applied to it.

## What they're looking for

- • Six Sigma Black Belt certification required
- • Six or more years of experience in process improvement, operations, or business process re-engineering
- • Experience redesigning workflows for automation, not just documenting them
- • Experience building a financial case for a process change and defending it to a finance team
- • Comfort working with data to build and track operational metrics
- • Experience leading change with frontline teams, including training and communication

Tags: Tech