# Customer Success Manager at Trustpilot

- Company: Trustpilot
- What the company does: Backed by Index.
- Company website: http://trustpilot.com/
- Type: Startups
- Level: Senior
- Location: Denver
- Work setup: On-site
- Pay: $65K to $77K base salary per year (USD)
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://corporate.trustpilot.com/careers/job/8140567?gh_jid=8140567
- Page: https://www.1752.vc/careers/jobs/trustpilot-customer-success-manager/

## About the role

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As an Customer Success Manager, you support a portfolio of customers to ensure they onboard successfully, adopt Trustpilot effectively, and achieve measurable value from the platform.

## What they're looking for

- You have prior experience in customer success, account management, or customer support roles in a SaaS or technology environment
- Proven ability to drive product adoption, customer satisfaction (NPS), and retention results
- Technically confident and able to guide customers through setup, usage, and best practices
- Strong communication and relationship-building skills across multiple stakeholder levels
- Comfortable working with data and insights to identify trends, risks, and opportunities
- Highly organized with excellent follow-through and attention to detail

Tags: Customer Success