# Senior Customer Success Manager at Trustpilot

- Company: Trustpilot
- What the company does: Backed by Index.
- Company website: http://trustpilot.com/
- Type: Startups
- Level: Senior
- Location: New York
- Work setup: On-site
- Pay: $95K to $108K base salary per year (USD)
- Posted: 2026-06-22
- Apply by: 2026-10-08
- Apply: https://corporate.trustpilot.com/careers/job/8017282?gh_jid=8017282
- Page: https://www.1752.vc/careers/jobs/trustpilot-senior-customer-success-manager/

## About the role

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

## What they're looking for

- You have significant experience (5+ years) in Customer Success or Account Management, specifically managing a portfolio of Enterprise or Strategic customers in a SaaS or technology environment
- Proven ability to drive deep product adoption, customer satisfaction (NPS), and high-value retention results in a complex, multi-stakeholder sales and service environment
- Technically proficient and able to guide Enterprise or strategic customers through complex setup, integration, advanced usage, and strategic best practices
- Exceptional communication and executive relationship-building skills across multiple stakeholder levels, including C-suite
- Comfortable working with large data sets and strategic business insights to identify trends, risks, and expansion opportunities within complex accounts
- Highly organized with excellent follow-through and attention to detail

Tags: Account Management