# Small Business Account Manager at Trustpilot

- Company: Trustpilot
- What the company does: Backed by Index.
- Company website: http://trustpilot.com/
- Type: Startups
- Level: Senior
- Location: New York
- Work setup: On-site
- Pay: $70K to $77K base salary per year (USD)
- Posted: 2026-08-25
- Apply by: 2026-10-09
- Apply: https://corporate.trustpilot.com/careers/job/8144745?gh_jid=8144745
- Page: https://www.1752.vc/careers/jobs/trustpilot-small-business-account-manager/

## About the role

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

## What they're looking for

- You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscription-based company
- Strong understanding of retention, NRR, upsell, and cross-sell motions
- Solid commercial awareness with the ability to link product value to customer outcomes
- Skilled at managing a large portfolio and keeping accurate account data in CRM systems
- Excellent communication, stakeholder management, and negotiation skills
- Comfortable analysing account performance data and forecasting renewals

Tags: Account Management