# Customer Success Director, Public Sector at Truv

- Company: Truv
- What the company does: Build faster operating workflows with an income verification API powered by consumer-permissioned payroll, employment, and banking data. Backed by Kleiner Perkins.
- Company website: https://www.truv.com/
- Type: Startups
- Level: Principal and up
- Location: Miami
- Work setup: Remote
- Pay: $150K to $230K base salary per year (USD)
- Posted: 2026-06-26
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/truv/8908ed58-0430-4585-941a-fdd5194f9613
- Page: https://www.1752.vc/careers/jobs/truv-customer-success-director-public-sector/

## About the role

We are seeking a Customer Success Director to serve as a trusted advisor to our as a trusted advisor to our Public Sector clients. This role entails strong relationship management skills to drive product adoption, customer satisfaction, renewals, upsells and scaling business outcomes in a high-growth environment.

## What they're looking for

- 7-10+ years of experience in customer success or similar customer-facing role within government agencies, federal or state agencies
- Deep understanding of state and federal programs. Prior experience working with government agencies
- Prior experience with procurement and bidding process with the state and federal agencies
- Familiarity with data/security standards and compliance standards for state and federal agencies
- Minimum 5 year tenure in previous positions, demonstrating stability and impact, preferably at a state or federal agency
- Able to handle client escalation and problem-solving capabilities

Tags: Customer Success