# Senior Customer Success Manager, General Manufacturing at Tulip

- Company: Tulip
- What the company does: Tulip is the #1 clienteling solution for omnichannel retail. Drive world-class customer experiences, increase customer loyalty, and boost sales. Backed by Kleiner Perkins.
- Company website: https://www.tulip.com/
- Type: Startups
- Level: Senior
- Location: Somerville, MA
- Work setup: On-site
- Pay: $100K to $160K base salary per year (USD)
- Posted: 2025-06-26
- Apply by: 2026-10-08
- Apply: https://tulip.co/careers/job-posting/?gh_jid=6604343003
- Page: https://www.1752.vc/careers/jobs/tulip-senior-customer-success-manager-general-manufacturing/

## About the role

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week. We run the way we build: AI-forward, humanistic, and high ownership. We're looking for builders who are energized by complex problems, rapid cycles, and the unique opportunity to see their impact on a global scale.

## What they're looking for

- You like to solve problems. Amid uncertainty, you develop an independent perspective, and know how to structure information and initiatives to make them meaningful
- You communicate clearly across levels, with people from the shop floor to engineering managers to c-level executives
- You have direct experience with implementing manufacturing shop floor change, or implementing business information technology systems to operational environments
- You are customer-focused and excited to partner with customers to deliver measurable impact
- You've figured out how to use AI to get more done in less time, and you're curious about what else is possible
- 6+ years in customer success, account management, or a client-facing consulting role, with meaningful experience owning a portfolio of enterprise accounts

Tags: Customer Success