# Senior Revenue Operations Manager, Post Sales at Tulip

- Company: Tulip
- What the company does: Tulip is the #1 clienteling solution for omnichannel retail. Drive world-class customer experiences, increase customer loyalty, and boost sales. Backed by Kleiner Perkins.
- Company website: https://www.tulip.com/
- Type: Startups
- Level: Senior
- Location: Somerville, MA
- Work setup: On-site
- Pay: $120K to $165K base salary per year (USD)
- Posted: 2026-03-25
- Apply by: 2026-10-08
- Apply: https://tulip.co/careers/job-posting/?gh_jid=7679282003
- Page: https://www.1752.vc/careers/jobs/tulip-senior-revenue-operations-manager-post-sales/

## About the role

This is a strategic role focused on the "Keep and Grow" side of the business. You will own the data models, system architecture, and AI-driven insights that empower our Customer Success (CS), Professional Services, and Support teams. Your mission is to turn customer data into a predictive engine that minimizes churn and maximizes expansion revenue.

## What they're looking for

- 8-10+ years in CS Ops, RevOps, or Strategic Analytics within a B2B SaaS environment (Usage-based or Composable software experience is a plus)
- Proven ability to drive system changes—specifically around Customer Health Scores, Churn Reason coding, and Renewal Management workflows in Salesforce or Planhat
- Experience evaluating or deploying AI for post-sales, such as predictive churn modeling, NPS sentiment analysis, or AI-driven "Next Best Action" for CSMs
- Advanced Modeling: Expert-level SQL and Excel/Sheets. Experience joining product usage data with CRM data
- Deep experience with Sigma, Tableau, or Power BI
- Advanced Salesforce knowledge, experience with CS-specific tools (Planhat specifically) is a plus

Tags: Commercial