# Enterprise Customer Success Manager (Robotics) at Tutor Intelligence

- Company: Tutor Intelligence
- What the company does: Tutor builds generally capable robots and puts them to work. Delivered in days not years, from $14 an hour. Backed by AI Grant and USV.
- Company website: https://www.tutorintelligence.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Watertown, MA
- Work setup: On-site
- Pay: $80K to $140K base salary per year (USD)
- Posted: 2026-04-03
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/tutorintelligence/ef12d85e-a73b-4688-8440-5f895b791261
- Page: https://www.1752.vc/careers/jobs/tutor-intelligence-enterprise-customer-success-manager-robotics/

## About the role

We're looking for a senior, technically credible, customer-oriented leader to own a portfolio of our most strategic enterprise customer sites running Tutor robots in production. You'll be the primary partner for each of your sites — the person their operations, engineering, and maintenance leaders trust when something matters — and you'll be accountable for the operational and technical success of those deployments over time.

## What they're looking for

- Technical depth in at least one of: robotics, industrial automation, controls, mechatronics, manufacturing systems, or warehouse/logistics operations
- Comfort working hands-on with both software and physical systems in real-world operational environments
- Strong track record of building trusted relationships with senior customer or partner stakeholders over time — you take pride in being the person customers call when something matters
- Experience navigating complex, multi-stakeholder environments — whether at enterprise customers or inside large operational organizations
- Strong communication skills, able to be technically credible with customer engineering and operations leaders, and clear with non-technical operators and front-line teams
- Willingness to spend meaningful time on-site at customer facilities

Tags: Customer Experience