# Technical Customer Engineer at Tutor Intelligence

- Company: Tutor Intelligence
- What the company does: Tutor builds generally capable robots and puts them to work. Delivered in days not years, from $14 an hour. Backed by AI Grant and USV.
- Company website: https://www.tutorintelligence.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: Watertown, MA
- Work setup: On-site
- Pay: $80K to $135K base salary per year (USD)
- Posted: 2026-09-29
- Apply by: 2026-11-13
- Apply: https://jobs.lever.co/tutorintelligence/9b3f4378-b90d-453a-8169-1cb2b384e0da?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/tutor-intelligence-technical-customer-engineer/

## About the role

Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Develop deep working knowledge of our robot systems — software, hardware, and operational characteristics — sufficient to diagnose issues credibly and partner with engineering on resolution
- Diagnose and resolve operational and technical issues in your customers' real-world environments, working through software configuration, mechanical adjustments, process changes, and root-cause analysis
- Partner with our engineering team to execute technical improvements that benefit your customers — bringing context, prioritization, and field validation, rather than writing the code yourself
- Track the health and performance of your assigned fleet — uptime, reliability, throughput, customer satisfaction — and proactively act on signals
- Translate field reality into product insights for our engineering and product teams, be the voice of your customers in our internal roadmap conversations
- Partner with Account Executives on expansion conversations where customer success creates natural opportunities for growth

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/tutor-intelligence-technical-customer-engineer/