# Forward Deployed Site Reliability Engineer at Twenty

- Company: Twenty
- What the company does: The #1 Open Source CRM for modern teams. Modular, scalable, and built to fit your business. Backed by Y Combinator.
- Company website: https://twenty.com
- Type: Startups
- Level: Mid level
- Location: Fort Meade, MD
- Work setup: On-site
- Pay: $192K to $455K base salary per year (USD)
- Posted: 2026-04-21
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/twenty/0b48689f-d768-4b97-89c1-1370741f6e14
- Page: https://www.1752.vc/careers/jobs/twenty-forward-deployed-site-reliability-engineer/

## About the role

You'll be our eyes, ears, and hands on the ground at a government customer site, ensuring the reliability and performance of Twenty's mission-critical platform running in a restricted, air-gapped AWS environment.

## What they're looking for

- You own reliability outcomes, not just uptime dashboards — you define what "healthy" means and hold the system to it
- You're as comfortable writing a runbook as you are deep in a production incident with limited tooling and no safety net
- You operate well with minimal remote support — ambiguity doesn't paralyze you, and you know when to escalate versus when to solve it yourself
- You build trust naturally with external stakeholders, including government customers, and can translate complex technical situations into plain language under pressure
- You treat toil as a bug: if you're doing something manually more than twice, you automate it
- You communicate with precision — your incident reports and runbooks are read by people who weren't in the room, and they need to be right

Tags: Engineering