# Customer Success Manager at Twilio

- Company: Twilio
- What the company does: Build amazing customer experiences on the Twilio platform with APIs for SMS, RCS, voice, and email, plus conversational AI for smarter engagement, and identity verification for trust. Backed by Bessemer, a16z and Founders Fund.
- Company website: https://www.twilio.com/
- Type: Startups
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://job-boards.greenhouse.io/twilio/jobs/8246725?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/twilio-customer-success-manager/

## About the role

At Twilio, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms, and sends data to hundreds of business tools with the flip of a switch. More recently, we also developed the ability to let customers enrich their data in real time using computations they specify. Our goal is to make it easy to understand, extract value, and protect the integrity of data. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 4–6 years of direct experience in Customer Success, Account Management, or Strategic Account Management within a B2B technology or SaaS organization
- Experience managing significant customer relationships and portfolios representing $5M–$15M+ in annual recurring revenue (ARR) preferred
- Proven experience working within or supporting Fortune 500 companies or similarly large organizations
- Expert in customer strategy development, bringing data-driven insights and best practices to optimize client success
- Proven ability to build and sustain relationships with stakeholders across all levels and business units within an organizations
- Intellectually curious, asks critical questions, and challenges ideas for better solutions

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/twilio-customer-success-manager/