# Incident Commander at Twilio

- Company: Twilio
- What the company does: Build amazing customer experiences on the Twilio platform with APIs for SMS, RCS, voice, and email, plus conversational AI for smarter engagement, and identity verification for trust. Backed by Bessemer, a16z and Founders Fund.
- Company website: https://www.twilio.com/
- Type: Startups
- Level: Mid level
- Location: Remote - US
- Work setup: Remote
- Pay: $171K to $214K base salary per year (USD)
- Posted: 2026-07-29
- Apply by: 2026-10-12
- Apply: https://job-boards.greenhouse.io/twilio/jobs/8089122
- Page: https://www.1752.vc/careers/jobs/twilio-incident-commander/

## About the role

This position is needed to help own and strategically evolve Twilio's incident response function as one of the company's most senior Incident Commanders, working alongside other senior ICs on the team. You will be capable of facilitating incidents across the full range of severities, including our highest-severity incidents. You will orchestrate response across a wide range of business functions, not just engineering.

## What they're looking for

- 8+ years leading high-severity incident response, including as incident commander for the most critical incidents at a company operating at meaningful scale
- Track record of driving company-wide incident response strategy and standards, including setting OKRs and leading multi-team, multi-region adoption over a 1-3 year horizon
- Proven ability to influence and enforce practices at the Director/VP/C-suite level without formal authority, comfortable being the calm, authoritative voice in the room regardless of who's in it
- Experience partnering across functions beyond engineering (e.g. Security, Support, Product) during incident response
- Excellent verbal and written communication skills, with experience conveying incident status and risk clearly to executives and customer-facing teams
- Ability to size up a situation and make rapid decisions on the right course of action, including across multiple concurrent incidents

Tags: Engineering