# Principal Presales Engineer at Twilio

- Company: Twilio
- What the company does: Build amazing customer experiences on the Twilio platform with APIs for SMS, RCS, voice, and email, plus conversational AI for smarter engagement, and identity verification for trust. Backed by Bessemer, a16z and Founders Fund.
- Company website: https://www.twilio.com/
- Type: Startups
- Level: Principal and up
- Location: Remote - US
- Work setup: Remote
- Posted: 2026-08-21
- Apply by: 2026-10-12
- Apply: https://job-boards.greenhouse.io/twilio/jobs/8139748
- Page: https://www.1752.vc/careers/jobs/twilio-principal-presales-engineer/

## About the role

This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our Strategic segment.

## What they're looking for

- 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
- Excellent communicator and presenter able to gain audience confidence
- An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience
- Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
- Previous software development experience or working knowledge in one or more of the following areas:
- Previous experience in Telecom, SIP, Contact Center, or Security

Tags: Solutions Engineering