# Sr AI Architect - Conversational AI at Twilio

- Company: Twilio
- What the company does: Build amazing customer experiences on the Twilio platform with APIs for SMS, RCS, voice, and email, plus conversational AI for smarter engagement, and identity verification for trust. Backed by Bessemer, a16z and Founders Fund.
- Company website: https://www.twilio.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Posted: 2026-07-24
- Apply by: 2026-10-12
- Apply: https://job-boards.greenhouse.io/twilio/jobs/7926891
- Page: https://www.1752.vc/careers/jobs/twilio-sr-ai-architect-conversational-ai/

## About the role

This position is critical to leveraging Twilio’s massive data ecosystem and unmatched communication scale to build our customer facing AI capabilities, such as Twilio Conversational Memory, Enterprise Knowledge, Behavioral Data Intelligence and many more to power the future of our customer engagement platform.

## What they're looking for

- 15+ years of experience in software engineering, with at least 6+ years specifically focused on building and scaling production-grade ML systems at a platform level
- Extensive experience with ML Ops and LLM Ops patterns, including designing and implementing rigorous evaluation metrics, automated retraining loops, and monitoring for non-deterministic AI features at scale
- Deep expertise in the design, architecture, and deployment of production-grade ML/AI systems, including deep knowledge of transformer models, LLM orchestration, embedding models, inference optimization and vector stores
- Deep understanding of the Context Engineering lifecycle, including semantic retrieval, contextual compression, state management across multi-turn conversations
- Strong background in building cloud-based services using AWS, GCP, or Azure, with experience managing high-volume data and various data stores
- Exceptional communication and collaboration skills, with a proven ability to mentor engineers, influence company wide technical strategy, product direction, and drive results across the company

Tags: Engineering