# Member Services Lead at Twin Health

- Company: Twin Health
- What the company does: Twin Health helps employees and health plan members improve their metabolic health for normalized blood sugar, reduced medications, and sustained weight loss. Backed by Peak XV and ICONIQ.
- Company website: https://www.twinhealth.com/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote, USA
- Work setup: Remote
- Pay: $72K to $85K base salary per year (USD)
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://job-boards.greenhouse.io/twinhealth/jobs/6183633004
- Page: https://www.1752.vc/careers/jobs/twin-health-member-services-lead/

## About the role

Join us as we reinvent the standard of care in metabolic health. Twin’s Contact Center is the front door for our members and our Member Services Lead ensures our team delivers an exceptional experience on every interaction. You will lead a team of Member Service Representatives who support members wherever they are in their journey, from a first eligibility question through enrollment, device setup, and everything in between, with the goal of resolving each need in a single interaction.

## What they're looking for

- Hands-on experience running 1:1s, call audits, QA, and calibrations, with a clear point of view on what a great member call sounds like
- Comfort making decisions from data. You can pull a report, spot the trend, and act on that observation
- Experience with Salesforce, Zendesk, and Talkdesk, or comparable CRM, ticketing, and telephony platforms
- Strong written and verbal communication, including the ability to give direct feedback with warmth and to write clearly for cross-functional and senior audiences
- Sound judgment under pressure and comfort in a fast-moving environment where priorities shift based on member needs
- Genuine empathy for members navigating health challenges or new technology, and the instinct to treat every member the way you would want your own family treated

Tags: Clinical