# Vice President, Clinical Service Operations at Twin Health

- Company: Twin Health
- What the company does: Twin Health helps employees and health plan members improve their metabolic health for normalized blood sugar, reduced medications, and sustained weight loss. Backed by Peak XV and ICONIQ.
- Company website: https://www.twinhealth.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: Remote, USA
- Work setup: Remote
- Pay: $250K to $270K base salary per year (USD)
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://job-boards.greenhouse.io/twinhealth/jobs/6178079004
- Page: https://www.1752.vc/careers/jobs/twin-health-vice-president-clinical-service-operations/

## About the role

Own the balance of clinical supply to member demand, holding utilization within a healthy 90–110% band — enough capacity to serve members reliably without costly idle time. Build and run the supply–demand model, forecast demand, and adjust staffing and scheduling to keep the system in balance as volume shifts.

## What they're looking for

- 10+ years in healthcare operations, including significant experience leading virtual/telehealth or multi-site clinical operations at scale
- Deep workforce-management and capacity-planning expertise — supply–demand modeling, forecasting, scheduling, and staffing ratios
- Track record owning an operational budget/COGS and headcount planning, with fluency in unit economics
- Experience building and governing practice infrastructure — scheduling systems, visit-type/appointment design, and operational reporting or dashboards
- Strong data fluency, runs the operation by metrics and partners effectively with analytics
- Comfort partnering with a growth or enrollment owner — supplying the operational capacity and service coverage they need while they own the conversion metric

Tags: Clinical