# Customer Success Associate at Two Dots

- Company: Two Dots
- What the company does: Multifamily tenant screening, automated end-to-end. Two Dots combines AI-driven income verification, fraud detection, credit, criminal, and eviction screening into one platform — with 99% automated decisioning and real-time approvals. Backed by Y Combinator.
- Company website: https://www.twodots.com
- Type: Startups (AI role)
- Level: Associate
- Location: Santa Monica
- Work setup: On-site
- Pay: $65K to $75K base salary per year (USD)
- Posted: 2023-07-16
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/twodots/72be4c60-2ce7-4f83-b837-d8c840c34de9
- Page: https://www.1752.vc/careers/jobs/two-dots-customer-success-associate/

## About the role

As a Customer Success Associate at Two Dots, you will play a crucial role in ensuring our leasing agent clients receive exceptional support. Your primary responsibility will be to guide them through our income verification and fraud detection software for their rental applications. You will be their first point of contact for any support issues or inquiries, ensuring they have a seamless and positive experience with our software.

## What they're looking for

- 1+ years of experience in customer service, customer success, or a similar role
- Strong understanding of the residential real estate industry, particularly leasing processes
- Excellent communication and interpersonal skills
- Problem-solving and conflict-resolution skills
- Proficient in using customer service software and CRM systems
- Ability to multitask and manage time effectively

Tags: Customer Success