# Customer Support Engineer (CSE) at ujet

- Company: ujet
- What the company does: Backed by Kleiner Perkins and GV.
- Company website: https://www.ujet.co/
- Type: Startups
- Level: Mid level
- Location: Remote, US
- Work setup: Remote
- Pay: $80K to $100K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://job-boards.greenhouse.io/ujet/jobs/4736239005
- Page: https://www.1752.vc/careers/jobs/ujet-customer-support-engineer-cse/

## About the role

Do you think that balancing competing priorities makes the day more interesting? Do you enjoy wading into a large, unfamiliar codebase and emerging with the solution to your problem? After you have solved the same problem 3 times, do you find that you simply must find a way to stop it from ever coming up again? Do you like being on a team that trusts and values each other, while also holding each other accountable?

## What they're looking for

- Own complex customer issues from intake through verified resolution, including impact assessment, reproduction, technical investigation, mitigation, escalation, and customer communication
- Diagnose issues using logs, cloud observability platforms, SQL, APIs, dashboards, carrier records, and internal diagnostic tools
- Safely execute approved production configuration and Change Management requests using documented validation and rollback procedures
- Create actionable Engineering and QA escalations with clear reproduction steps, technical evidence, customer impact, and expected behavior, and actively monitor defects through resolution
- Participate in a global on-call rotation and serve as a first technical responder for critical customer-facing interruptions
- Coordinate high-severity incidents across customers, Engineering, SRE, Product, Customer Success, and external telecom providers, identify mitigations and provide accurate, time-bound updates

Tags: Support