# Field Service Engineer I, Development Program at Ultima Genomics

- Company: Ultima Genomics
- What the company does: Ultima Genomics builds high-throughput sequencing platforms — the UG 100 and UG200 Series — for population-scale genomics at industry-leading cost per genome. Backed by Khosla, Lightspeed and a16z.
- Company website: https://www.ultimagenomics.com/
- Type: Startups
- Level: Mid level
- Location: Fremont, California, United States
- Work setup: On-site
- Posted: 2025-08-13
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/ultimagenomics/jobs/5619330004
- Page: https://www.1752.vc/careers/jobs/ultima-genomics-field-service-engineer-i-development-program/

## About the role

Ultima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing at scale that overcomes limitations due to the high costs of current technologies. We are well-funded and have raised approximately $600 million from global top-tier investors.

## What they're looking for

- Provide on-site service to one account or small region, repair and/or installation of company instrumentation currently under development
- Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
- Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
- Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
- Exceed customer expectations of service, support, and the product under development
- Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations

Tags: Field Service