# Director of Customer Success - AI at Uniphore

- Company: Uniphore
- What the company does: We enable businesses to rapidly adopt, significantly transform and immediately unlock value through our Business AI Cloud that is sovereign, composable and secure. Backed by NEA.
- Company website: https://www.uniphore.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: USA - CA - Los Angeles - Remote
- Work setup: Remote
- Pay: $193K to $241K base salary per year (USD)
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://uniphore.wd503.myworkdayjobs.com/en-US/Uniphore/job/USA---CA---Los-Angeles---Remote/Director-of-Customer-Success---AI_JR100831
- Page: https://www.1752.vc/careers/jobs/uniphore-director-of-customer-success-ai-2/

## About the role

The Director of AI Customer Success will be the primary point of contact for Uniphore’s Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey:

## What they're looking for

- 10+ years of experience in consulting, customer success, or professional services, with a focus on enterprise technology solutions
- 5+ years of experience working directly with AI products, platforms, or services in an advisory or delivery capacity
- 5+ years’ experience engaging end users through C-Suite Executives, in both casual and formal professional settings
- Consistent record of accomplishment in delivering ROI, exceeding retention, customer satisfaction, and advocacy targets
- Proven record of accomplishment of managing complex client relationships, leading multi-stakeholder engagements, and delivering measurable outcomes
- Experience in enterprise verticals such as healthcare, financial services, manufacturing, or retail where AI has significant business impact