# Senior Director, Sales - Customer Service AI at Uniphore

- Company: Uniphore
- What the company does: We enable businesses to rapidly adopt, significantly transform and immediately unlock value through our Business AI Cloud that is sovereign, composable and secure. Backed by NEA.
- Company website: https://www.uniphore.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: 2 Locations
- Work setup: On-site
- Pay: $321K to $400K base salary per year (USD)
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://uniphore.wd503.myworkdayjobs.com/en-US/Uniphore/job/USA---CA---Palo-Alto/Senior-Director--Sales---Customer-Service-AI_JR101053
- Page: https://www.1752.vc/careers/jobs/uniphore-senior-director-sales-customer-service-ai/

## About the role

This is a newly formed sales role within a dedicated overlay team, purpose-built to accelerate growth for Uniphore Customer Service AI (CSAI) — our flagship suite of AI agents that transforms how enterprises deliver customer experiences at scale. This team operates alongside the existing field sales organization, with a focused mandate to drive pipeline, develop strategic accounts, and close enterprise deals specifically within the CSAI solution set.

## What they're looking for

- • 7+ years of experience in strategic or enterprise software sales, with a proven track record of closing and expanding large, complex accounts
- • Prior experience selling AI-powered contact center or customer service automation solutions (e.g., NICE, Verint, Genesys, Five9, Talkdesk, or similar)
- • Experience selling into contact center, customer experience, conversational AI or CX technology markets (must have some CC AI knowledge)— familiarity with CCaaS, WEM, , or quality management solutions strongly preferred
- • Demonstrated success growing revenue and navigating multi-stakeholder buying cycles in Fortune 500 or large enterprise environments
- • Exceptional communication, executive presence, and negotiation skills — equally comfortable with a VP of Customer Experience and a CIO
- • Consultative, value-based selling approach with the ability to connect AI capabilities to measurable CX and operational outcomes