# Customer Support Specialist at UnitQ

- Company: UnitQ
- What the company does: unitQ is the AI quality intelligence platform that unifies every customer signal into real-time insight — so your whole org can act before KPIs move. Backed by Accel.
- Company website: https://www.unitq.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco, CA
- Work setup: On-site
- Posted: 2022-01-26
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/unitq/5f17385c-9cf2-437f-989b-38a936224530
- Page: https://www.1752.vc/careers/jobs/unitq-customer-support-specialist/

## About the role

We’re looking for a Customer Support Specialist who can problem-solve on their feet, gather technical information from nontechnical people, communicate resolutions to nontechnical people in a timely manner, and have excellent follow-through and follow-up skills to design, build, and monitor robust systems for data ingestion, cleaning, and processing. You should also be goal-oriented, highly organized, and a self-starter who works well independently or in a team environment .

## What they're looking for

- 3-5+ years prior experience in a technical or customer support role required
- Demonstrated enthusiasm for understanding and applying AI, mode, and manual solutions to client problems
- Previous experience with Zendesk CRM and Jira
- Act as an escalation point for all inbound cases from our clients, as well as the Customer Success team
- Monitor a set of customer accounts for breaks in activity and provide proactive outreach to troubleshoot data issues
- Self-driven with the ability to independently manage tasks and projects

Tags: Operations