# Customer Support Specialist at UpCodes

- Company: UpCodes
- What the company does: UpCodes is a comprehensive code compliance platform. Research, collaborate, and calculate code requirements efficiently, all in one place. Backed by Y Combinator.
- Company website: https://up.codes/
- Type: Startups (AI role)
- Level: Mid level
- Location: North America
- Work setup: Remote
- Pay: $45K to $75K base salary per year (USD)
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://jobs.ashbyhq.com/upcodes/161bbd9a-1850-4fa7-9e16-81e0dfff95b5
- Page: https://www.1752.vc/careers/jobs/upcodes-customer-support-specialist/

## About the role

We are seeking an exceptionally organized and empathetic Customer Support Specialist to help UpCodes users utilize the platform to its fullest potential. As our full-time support team member, you will have unique insight into user challenges and be able to contribute meaningfully to internal discussions on product enhancements. We work closely with our community, and this role will be a pivotal bridge between our team and the end user.

## What they're looking for

- Minimum 2–4 years of experience in a customer-facing role
- Fluent in modern, cloud-based work tools (e.g., Google Workspace, Slack, etc.) and comfortable learning and adopting new SaaS tools quickly
- Comfortable working with technical subscription management, billing, and customer account tools. Experience with Chargebee or a similar platform is a plus
- Extremely organized and detail-oriented
- A fantastic communicator and conversationalist
- A strong desire and willingness to learn and build as our product and processes evolve

Tags: Operations