# Account Receivable Operations Lead at Upgrade

- Company: Upgrade
- What the company does: Backed by USV.
- Company website: https://www.upgrade.com
- Type: Startups
- Level: Senior
- Location: Atlanta
- Work setup: On-site
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://job-boards.greenhouse.io/upgrade/jobs/4731229005
- Page: https://www.1752.vc/careers/jobs/upgrade-account-receivable-operations-lead/

## About the role

We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. The role requires the ability to receive and exchange information with customers, peers, supervisors, and cross-functional partners through available communication channels, which may include meetings, email, phone, and digital collaboration tools, and may involve real-time, verbal, or in-person exchanges depending on business need.

## What they're looking for

- 3+ years in accounts receivable, collections, cash reconciliation, or financial-services recovery operations, or a closely related role
- Working knowledge of credit/refund decisioning and the internal controls around applying financial adjustments
- Demonstrated ability to manage a recovery/collections caseload against firm weekly and monthly deadlines without sacrificing accuracy
- Strong written communication for merchant-facing collections correspondence, legal/accounting-facing documentation, and internal audit trails. Clear, neutral, fact-based tone
- Comfortable leading recurring cross-functional syncs (e.g., weekly Merchant Collections sync) and driving escalations with unresponsive or high-risk merchants
- Strong investigative judgment — able to trace a discrepancy to its root cause, distinguish a reconciliation error from a genuine loss, and know when a case needs to escalate to legal versus stay in collections

Tags: Merchant Relations & Development