# Application Specialist at Upgrade

- Company: Upgrade
- What the company does: Backed by USV.
- Company website: https://www.upgrade.com
- Type: Startups
- Level: Mid level
- Location: Phoenix
- Work setup: On-site
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://job-boards.greenhouse.io/upgrade/jobs/4736890005
- Page: https://www.1752.vc/careers/jobs/upgrade-application-specialist/

## About the role

We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. The role requires the ability to receive and exchange information with customers, peers, supervisors, and cross-functional partners through available communication channels, which may include meetings, email, phone, and digital collaboration tools, and may involve real-time, verbal, or in-person exchanges depending on business need.

## What they're looking for

- Provide excellent customer service to inbound and outbound interactions, totaling 100+ interactions per day while adhering to Universal Call guidelines
- Answer continuous inbound interactions to complete applications from start to finish
- Request and review financial documents submitted by the borrower as part of the final review process
- Identify and escalate suspicious or fraudulent documents and applications to leadership
- Meet and/or exceed production, quality (QA), CSAT, and FCR goals while adhering to your schedule
- Troubleshoot technical issues and assist customers with product navigation

Tags: Customer Service