# Automotive Loan Account Specialist (Bilingual in Spanish) at Upgrade

- Company: Upgrade
- What the company does: Backed by USV.
- Company website: https://www.upgrade.com
- Type: Startups
- Level: Mid level
- Location: Phoenix
- Work setup: On-site
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://job-boards.greenhouse.io/upgrade/jobs/4735456005
- Page: https://www.1752.vc/careers/jobs/upgrade-automotive-loan-account-specialist-bilingual-in-spanish/

## About the role

As an Automotive Loan Account Specialist (Bilingual in Spanish) , you will engage with our customers by phone and email providing the best in class service related to current status of accounts, payments and other concerns. You will be encouraged to collaborate with management and team members to accurately and efficiently assist our customers.

## What they're looking for

- Interact with customers to answer questions, provide assistance, and process requests by phone and email
- Identify areas of opportunity for optimizing results and improve customer satisfaction Contribute to the improvement of training and development on a daily basis
- Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs
- Create a positive customer experience Maintain superior quality assurance results

Tags: Account Servicing