# Collections Specialist - Start Date 10/12/26 at Upgrade

- Company: Upgrade
- What the company does: Backed by USV.
- Company website: https://www.upgrade.com
- Type: Startups
- Level: Mid level
- Location: Phoenix
- Work setup: On-site
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://job-boards.greenhouse.io/upgrade/jobs/4732968005
- Page: https://www.1752.vc/careers/jobs/upgrade-collections-specialist-start-date-10-12-26/

## About the role

As a Collections Specialist, you will engage with our customers by phone and email providing the best-in-class service related to the status of accounts, payments and other concerns, while simultaneously supporting the rest of the floor in elevated tasks. You will be encouraged to collaborate with management and team members to accurately and efficiently assist our customers.

## What they're looking for

- When needed, answer incoming customer calls and emails regarding billing issues, service questions and general concerns
- Be a daily key contributor to improving training and development by assessing new hire performance and setting expectations
- Share your wealth of knowledge with the rest of the floor to improve team-performance and reinforce best practices
- Reinforce superior quality assurance results and provide real-time coaching for the agents
- Help set and maintain goals for the floor
- Assist supervisors with elevated tasks

Tags: Collections