# Product Manager, Operations at Upgrade

- Company: Upgrade
- What the company does: Check your rate for a personal loan up to $50,000 or get started with Upgrade Cards, Rewards Checking, and Premier Savings. Backed by USV.
- Company website: https://www.upgrade.com
- Type: Startups
- Level: Senior
- Location: Phoenix
- Work setup: On-site
- Posted: 2026-10-20
- Apply by: 2026-12-04
- Apply: https://job-boards.greenhouse.io/upgrade/jobs/4745526005?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/upgrade-product-manager-operations/

## About the role

We’re looking for a Product Manager, Operations to help improve the systems, tools, and workflows that power Upgrade’s day-to-day operations. In this role, you’ll partner closely with Operations, Engineering, and Product teams to identify opportunities for automation, streamline internal processes, and deliver scalable solutions that improve efficiency and the customer experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Partner with Operations stakeholders across customer support, servicing, and verifications to identify inefficiencies, understand business needs, and uncover opportunities for process improvement and automation
- Gather, document, and translate business requirements into clear product specifications, user stories, and actionable deliverables for Engineering teams
- Support the planning, prioritization, and execution of operational product initiatives, ensuring alignment between business stakeholders and technical teams
- Improve contact center workflows and customer communication channels, including voice, chat, email, and AI-powered customer support solutions
- Collaborate on automation and AI initiatives designed to reduce manual processes, optimize agent workflows, and improve operational efficiency
- Work with cross-functional teams to track project progress, manage dependencies, troubleshoot issues, and ensure successful delivery of product enhancements

Tags: Product Management

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/upgrade-product-manager-operations/