# Senior Collections Strategy Analyst at Upgrade

- Company: Upgrade
- What the company does: Backed by USV.
- Company website: https://www.upgrade.com
- Type: Startups
- Level: Senior
- Location: United States (Remote)
- Work setup: Remote
- Pay: $100K to $120K base salary per year (USD)
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://job-boards.greenhouse.io/upgrade/jobs/4729743005
- Page: https://www.1752.vc/careers/jobs/upgrade-senior-collections-strategy-analyst/

## About the role

We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

## What they're looking for

- Build a holistic analytics framework for the overall recovery program, spanning debt sale, third-party agency outsourcing, and DSC settlements
- Design, test, and maintain dialer strategy for pre-charge-off delinquent accounts, including contact cadence, prioritization logic, and channel sequencing
- Bring a strong test-and-learn mindset to strategy development, structuring dialer experiments to compare treatment options and optimizing strategy based on results
- Build and maintain a quarterly business review (QBR) deck for our third-party collection agencies, establishing the KPIs and reporting cadence needed to monitor agency performance
- Own and evolve our digital communication strategy across email, SMS, and AI voice agent channels, balancing performance with borrower experience and compliance
- Track, analyze, and report on settlement performance with debt settlement companies (DSCs), including acceptance rates, recovery yield, and portfolio trends

Tags: Collections