# Customer Success Manager at UpKeep

- Company: UpKeep
- What the company does: UpKeep CMMS Software helps maintenance teams manage work orders, assets, and preventive tasks efficiently from any device. Backed by Insight.
- Company website: https://www.onupkeep.com/
- Type: Startups
- Level: Senior
- Location: Los Angeles / Hybrid
- Work setup: Hybrid
- Pay: $75K to $86K base salary per year (USD)
- Posted: 2026-07-10
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/upkeep/jobs/5311245008
- Page: https://www.1752.vc/careers/jobs/upkeep-customer-success-manager/

## About the role

As a Customer Success Manager (CSM), you will be responsible for a portfolio of accounts within our “high touch” engagement model. Your core focus will be to drive product adoption, maximize customer value, and to perform proactive activities to mitigate churn risks as well as uncover expansion opportunities. You will serve as the primary advocate for the customer and work with cross-functional teams to deliver an exceptional customer experience.

## What they're looking for

- Bachelor's Degree a plus in business, communications, or similar field
- 2+ years experience in a customer-facing customer success or account management role
- Experience with Salesforce
- Experience with being measured by Gross Revenue Retention, Net Revenue Retention, or similar metrics
- Experience with a previous cloud-based or SaaS company

Tags: Customer Success