# Customer Experience Manager, Home Lending at Upstart

- Company: Upstart
- What the company does: Explore lending solutions through Upstart, including personal loans, debt consolidation, short-term relief, Cash Line, and HELOC. Check your rate today! Backed by Khosla, Kleiner Perkins and NEA.
- Company website: https://www.upstart.com/
- Type: Startups
- Level: Senior
- Location: Burlingame, CA, USA; Columbus, OH, USA
- Work setup: On-site
- Posted: 2026-10-12
- Apply by: 2026-11-26
- Apply: https://careers.upstart.com/jobs?gh_jid=8275041&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/upstart-customer-experience-manager-home-lending/

## About the role

HELOC is a fast-growing and strategically critical product line. The Customer Experience Manager will be instrumental in shaping how customers perceive and engage with our brand. This role ensures we deliver a trusted, streamlined, and supportive experience—one that sets us apart as we build a white-glove lending partner ecosystem and elevate the standard of customer support in home lending. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3 + years of people management experience demonstrating strong leadership and interpersonal skills, with the ability to motivate and inspire others to achieve their full potential
- 3+ years experience working in the Home Lending industry at a Financial Institution or Mortgage company
- 2+ years experience working with telephony systems building workflows and reporting
- Strong analytical and problem solving skills with the ability to identify issues and develop thoughtful data driven solutions
- Relentless drive for qualitative and quantitative improvement in customer sentiment

Tags: Operations Department

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/upstart-customer-experience-manager-home-lending/