# Head of Borrower Success at Upstart

- Company: Upstart
- What the company does: Explore lending solutions through Upstart, including personal loans, debt consolidation, short-term relief, Cash Line, and HELOC. Check your rate today! Backed by Khosla, Kleiner Perkins and NEA.
- Company website: https://www.upstart.com/
- Type: Startups
- Level: Principal and up
- Location: United States | Remote
- Work setup: Remote
- Posted: 2026-08-21
- Apply by: 2026-10-12
- Apply: https://careers.upstart.com/jobs?gh_jid=8145076
- Page: https://www.1752.vc/careers/jobs/upstart-head-of-borrower-success/

## About the role

As the Head of Borrower Success, you will lead and evolve Upstart’s Borrower Success operations, including internal leaders and external vendor partners. You will improve the borrower experience by scaling effective operating systems, strengthening performance and controls, and developing teams that deliver consistent results in a complex, evolving environment. Position location This role is available in the following locations: Remote

## What they're looking for

- Bachelor’s degree or equivalent practical experience
- 4+ years of experience leading customer support, customer experience, servicing, or related operations
- Experience managing managers and leading scaled customer operations across multiple channels
- Experience managing outsourced vendor operations, including accountability for service levels, quality, staffing, compliance, or cost performance
- Experience owning operational performance and quality or control programs in a regulated or similarly complex environment

Tags: Operations Department