# IT Support Analyst at Upstart

- Company: Upstart
- What the company does: Explore lending solutions through Upstart, including personal loans, debt consolidation, short-term relief, Cash Line, and HELOC. Check your rate today! Backed by Khosla, Kleiner Perkins and NEA.
- Company website: https://www.upstart.com/
- Type: Startups
- Level: Analyst
- Location: Columbus, OH, USA
- Work setup: On-site
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://careers.upstart.com/jobs?gh_jid=8196215
- Page: https://www.1752.vc/careers/jobs/upstart-it-support-analyst/

## About the role

As an IT Support Analyst you would play an instrumental role in ensuring that our employees have the technology they need to be successful and productive in their roles. Travel Requirements - This team has regular on-site collaboration sessions. These occur 3 days per Quarter at our other locations including Burlingame CA, Austin TX, and New York NY. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

## What they're looking for

- Minimum requirements:
- Have 2+ years of experience in a technical support or customer service environment supporting Mac OS
- Have 2+ years of work experience in first and second level support of systems such as SSO (Okta), GSuite, Atlassian, Slack, MDM (Jamf), Zoom, and Meraki
- You are able to independently perform basic problem determination and root cause analysis regarding network, access, and general IT issues
- Have experience or involvement with IT projects or large initiatives
- Have proficient understanding of internal and external customer requirements

Tags: Engineering Department