# Lead Operations Associate, Customer Experience at Upstart

- Company: Upstart
- What the company does: Explore lending solutions through Upstart, including personal loans, debt consolidation, short-term relief, Cash Line, and HELOC. Check your rate today! Backed by Khosla, Kleiner Perkins and NEA.
- Company website: https://www.upstart.com/
- Type: Startups
- Level: Senior
- Location: Columbus, OH, USA
- Work setup: On-site
- Posted: 2026-10-13
- Apply by: 2026-11-27
- Apply: https://careers.upstart.com/jobs?gh_jid=8279533&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/upstart-lead-operations-associate-customer-experience/

## About the role

As the Lead Operations Associate, Customer Experience, you will support daily team health by building practical AI tools, analyzing workforce needs, investigating recurring issues, and providing peer guidance. In this individual contributor role, you will partner with Operations Managers and cross-functional teams to improve quality, productivity, and service levels while communicating risks early and following improvements through to results. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience resolving complex customer or operational issues across systems and customer support channels
- Experience analyzing operational or workforce data, including demand, handle time, service levels, backlog, and coverage, to recommend staffing or scheduling responses
- Experience supporting peer development through training, process guidance, or routine feedback
- Experience investigating root causes and coordinating operational improvements across teams, from gathering evidence through testing solutions and documenting outcomes

Tags: Operations Department

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/upstart-lead-operations-associate-customer-experience/