# Senior Complaints Manager at Upstart

- Company: Upstart
- What the company does: Explore lending solutions through Upstart, including personal loans, debt consolidation, short-term relief, Cash Line, and HELOC. Check your rate today! Backed by Khosla, Kleiner Perkins and NEA.
- Company website: https://www.upstart.com/
- Type: Startups
- Level: Senior
- Location: United States | Remote
- Work setup: Remote
- Posted: 2026-10-12
- Apply by: 2026-11-26
- Apply: https://careers.upstart.com/jobs?gh_jid=8273796&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/upstart-senior-complaints-manager/

## About the role

As the Senior Operations Manager, Complaints at Upstart, you will lead a team responsible for complaint intake, investigation, resolution, and regulatory response. You will play a critical role in strengthening our complaints management framework, developing team leaders, and building scalable processes that support regulatory readiness and continuous improvement across the business. Position location This role is available in the following locations: Remote Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 6+ years of experience in consumer lending, banking operations, or financial services, including direct responsibility for consumer complaint management
- 3+ years of experience directly managing people within complaints operations or a related regulated financial services function
- Experience overseeing the investigation, resolution, and remediation of consumer complaints, including complaints escalated through regulatory agencies
- Experience applying consumer financial protection regulations and regulatory complaint response requirements within a banking or consumer lending environment
- Experience managing complaint operations performance through service-level metrics, workforce capacity planning, and operational reporting

Tags: Operations Department

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/upstart-senior-complaints-manager/