# Senior Complaints Specialist at Upstart

- Company: Upstart
- What the company does: Explore lending solutions through Upstart, including personal loans, debt consolidation, short-term relief, Cash Line, and HELOC. Check your rate today! Backed by Khosla, Kleiner Perkins and NEA.
- Company website: https://www.upstart.com/
- Type: Startups
- Level: Senior
- Location: United States | Remote
- Work setup: Remote
- Posted: 2026-10-23
- Apply by: 2026-12-07
- Apply: https://careers.upstart.com/jobs?gh_jid=8318804&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/upstart-senior-complaints-specialist/

## About the role

As a Senior Complaints Specialist at Upstart, you will investigate and resolve escalated and regulated customer complaints, applying regulatory knowledge and sound judgment to determine appropriate outcomes. You’ll also look beyond individual cases to identify recurring issues, surface trends, and help improve the processes and controls that shape the customer experience. Position location This role is available in the following locations: Remote Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience conducting complaint investigations, documenting findings, identifying root causes, and determining or recommending customer resolutions
- Experience applying consumer financial regulations or requirements to complaint investigations and customer outcomes

Tags: Operations Department

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/upstart-senior-complaints-specialist/