# Senior Customer Contact Specialist, Chat Support at Upstart

- Company: Upstart
- What the company does: Explore lending solutions through Upstart, including personal loans, debt consolidation, short-term relief, Cash Line, and HELOC. Check your rate today! Backed by Khosla, Kleiner Perkins and NEA.
- Company website: https://www.upstart.com/
- Type: Startups
- Level: Senior
- Location: Columbus, OH, USA
- Work setup: On-site
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://careers.upstart.com/jobs?gh_jid=8188726
- Page: https://www.1752.vc/careers/jobs/upstart-senior-customer-contact-specialist-chat-support/

## About the role

As a Senior Customer Contact Specialist, you'll primarily engage with applicants through live chat and phone, while continuing to support emails when needed. As we shift more applicant volume toward real-time channels, you'll help deliver fast, clear, and consistent support without losing the ownership and attention to detail required in a regulated lending environment.

## What they're looking for

- Experience independently resolving complex customer issues in financial services, fintech, technology, or another regulated and rapidly changing environment
- Exceptional written and verbal communication skills, including the ability to synthesize incomplete information and explain complex or sensitive topics clearly, concisely, and accurately
- Experience investigating complex problems across connected tools or workflows, including identifying root causes, recognizing patterns, and distinguishing an individual issue from a broader problem
- Experience managing multiple priorities, open issues, and internal dependencies while maintaining strong documentation, accuracy, and follow through
- Experience learning and applying new products, policies, processes, or technologies in a rapidly changing environment

Tags: Operations Department