# Senior Manager, Home Lending Sales & Customer Experience at Upstart

- Company: Upstart
- What the company does: Explore lending solutions through Upstart, including personal loans, debt consolidation, short-term relief, Cash Line, and HELOC. Check your rate today! Backed by Khosla, Kleiner Perkins and NEA.
- Company website: https://www.upstart.com/
- Type: Startups
- Level: Senior
- Location: Columbus, OH, USA
- Work setup: On-site
- Posted: 2026-10-12
- Apply by: 2026-11-26
- Apply: https://careers.upstart.com/jobs?gh_jid=8275039&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/upstart-senior-manager-home-lending-sales-and-customer-experience/

## About the role

As the Senior Manager, Home Lending Sales & Customer Experience, you will lead the strategy and execution of our borrower-facing operations, with accountability for application-to-funding conversion, sales performance, and customer experience. You'll oversee internal teams and external partners while collaborating closely with Product, Growth, Credit, Risk, Compliance, and Operations to create a seamless, efficient, and scalable lending experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 7+ years of experience in consumer lending, mortgage sales, lending operations, or customer experience within financial services
- 3+ years of people leadership experience managing sales, licensed lending, or customer-facing operations teams
- Experience leading teams accountable for sales conversion, loan production, or customer acquisition performance
- Experience using sales funnel analytics, conversion metrics, and operational performance data to identify and implement business improvements
- Experience developing sales strategies, lead management processes, customer engagement programs, or performance management frameworks
- Experience partnering cross-functionally with Product, Growth, Risk, Compliance, or Operations teams to improve customer-facing processes

Tags: Operations Department

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/upstart-senior-manager-home-lending-sales-and-customer-experience/