# Senior Operations Manager, Quality Control at Upstart

- Company: Upstart
- What the company does: Explore lending solutions through Upstart, including personal loans, debt consolidation, short-term relief, Cash Line, and HELOC. Check your rate today! Backed by Khosla, Kleiner Perkins and NEA.
- Company website: https://www.upstart.com/
- Type: Startups
- Level: Senior
- Location: United States | Remote
- Work setup: Remote
- Posted: 2026-10-16
- Apply by: 2026-11-30
- Apply: https://careers.upstart.com/jobs?gh_jid=8289386&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/upstart-senior-operations-manager-quality-control/

## About the role

Upstart’s Lending Operations Quality Control team plays a critical role in protecting customers, strengthening operational processes, and supporting regulatory compliance across our lending lifecycle. As a first-line-of-defense function, the team evaluates frontline activities across Onboarding, Servicing, Complaints, and Collections to identify risks, improve quality, and support bank readiness. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 6+ years of experience in consumer lending operations, quality control, compliance testing, or operational risk within a regulated financial services environment
- Experience directly managing quality control, quality assurance, or compliance testing teams within a regulated environment
- Experience developing, implementing, or managing frontline operational quality control programs, including call monitoring, agent interaction reviews, or evaluations of agent adherence to established procedures
- Experience designing or executing sampling methodologies, standardized testing criteria, and documented quality assessments
- Experience managing quality findings, root-cause analysis, corrective action tracking, or remediation monitoring within a regulated environment

Tags: Operations Department

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/upstart-senior-operations-manager-quality-control/