# Director, Customer Strategy at Urjanet

- Company: Urjanet
- What the company does: Who We Are Arcadia is the AI-powered energy intelligence platform for businesses. We replace fragmented tools and manual workflows with one platform to pay utility bills, buy energy, and advance sustainability — across every location, at enterprise scale. Backed by Correlation Ventures.
- Company website: https://urjanet.com
- Type: Startups
- Level: Principal and up
- Location: Remote (United States)
- Work setup: Remote
- Posted: 2026-08-27
- Apply by: 2026-10-14
- Apply: https://ats.rippling.com/arcadiacareers/jobs/e5ee1d14-eea8-4446-ad27-92a1e702a8a4
- Page: https://www.1752.vc/careers/jobs/urjanet-director-customer-strategy/

## About the role

• Operating Model Refinement & Execution — Arcadia is standing up a customer lifecycle operating model, spanning journey stages, function ownership, cadences, and reporting design, across Customer Success, Account Management, Advisory/Delivery, and Support.

## What they're looking for

- 10+ years in customer success or customer experience leadership in B2B SaaS or B2B services
- Experience in energy, financial services, enterprise SaaS or another complex, technical B2B services business
- Deep knowledge of AI-enabled CS tooling — health scoring, support deflection, expansion-signal detection — and designing coverage models around it
- Demonstrated ability to drive immediate, measurable impact

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/urjanet-director-customer-strategy/