# IT System Administrator – AI at UserTesting

- Company: UserTesting
- What the company does: Improve digital, product, and customer experience decisions with real human insights from UserTesting’s platform. Backed by Accel and Insight.
- Company website: http://www.usertesting.com
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote - US
- Work setup: Remote
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://usertesting.wd12.myworkdayjobs.com/en-US/UserTesting/job/Remote---US/IT-System-Administrator---AI_R-101222
- Page: https://www.1752.vc/careers/jobs/usertesting-it-system-administrator-ai/

## About the role

We are seeking a highly skilled and proactive IT System Administrator with deep expertise in IT systems and a strong working knowledge of AI tooling and infrastructure. This role sits at the intersection of traditional enterprise IT administration and the rapidly evolving AI enablement space. You will play a hands-on IC role in deploying and maintaining the AI tools, agents, and infrastructure that support UserTesting’s broader AI initiatives, along with other more traditional IT responsibilities.

## What they're looking for

- Set up, configure, and maintain MCP (Model Context Protocol) servers that connect AI systems to internal tools and data sources, including scoping access, managing credentials, and troubleshooting integrations
- Enable and manage AI features within existing SaaS platforms (e.g., Atlassian Rovo, Slack AI, Okta AI, ChatGPT, Google Gemini), working with vendors and internal stakeholders to configure, roll out, and govern usage
- Provision and support AI agent infrastructure: service accounts, API key management, permissions scoping, rate limit monitoring, and access auditing for agents operating across internal systems
- Support the deployment and lifecycle management of AI solutions
- Heavy importance on project/process management and communication skills for scoping calls, stakeholder meetings, and demo-style calls
- Maintain documentation for all AI integrations, including architecture diagrams, access maps, runbooks, and troubleshooting guides