# Technical Support Specialist at Vanilla Forums

- Company: Vanilla Forums
- What the company does: Vanilla provides a hosted community forum solution.

Vanilla helps companies turn their audience into an engaged community, grow traffic, reduce support, and increase revenue. Backed by Real Ventures.
- Company website: https://vanillaforums.com
- Type: Startups
- Level: Mid level
- Location: US-Remote
- Work setup: Remote
- Posted: 2026-10-16
- Apply by: 2026-11-30
- Apply: https://job-boards.greenhouse.io/higherlogic/jobs/8033739003?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/vanilla-forums-technical-support-specialist/

## About the role

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Basic understanding of, or willingness to learn, Higher Logic's product suite
- Strong critical-thinking, problem-solving, and troubleshooting skills
- Ability to search and apply information from documentation, previous cases, known issues, and other available knowledge sources
- Ability to learn and use case-management, work-tracking, system-monitoring, observability, and approved data-access systems
- Ability to use browser developer tools and perform an initial assessment of console messages, network activity, HAR files, logs, and common web application errors
- Basic understanding of, or willingness to learn, standard web technologies, browsers, web applications, HTML, CSS, JavaScript, APIs, and databases. Advanced coding or database administration skills are not required

Tags: Engineering

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/vanilla-forums-technical-support-specialist/