# AI Agent Support Specialist at Vanta

- Company: Vanta
- What the company does: Vanta automates the complex and time-consuming process of SOC 2, HIPAA, ISO 27001, PCI, and GDPR compliance certification. Automate your security monitoring in weeks instead of months. Backed by Sequoia, Y Combinator and Pear VC.
- Company website: https://www.vanta.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote U.S.
- Work setup: Remote
- Pay: $110K to $129K base salary per year (USD)
- Posted: 2026-10-07
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/vanta/f987d41a-d0e1-4260-9129-f64aee6122ae?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/vanta-ai-agent-operations-specialist-support/

## About the role

Support expertise: 3+ years in technical support at a B2B SaaS company, including troubleshooting complex customer issues. TSS / Sr. TSS experience is preferred. AI support tool experience: hands-on experience with AI-powered support tools, as a user or an admin, and a clear view of where they work well and where they don't. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- For many customers, Fin is the first Vanta "teammate" they talk to. Because we put our customers first, how Fin makes them feel matters as much as what it says
- Shape how Fin sounds, including how it says "I don't know" without leaving customers stuck
- Own handoffs: when Fin escalates, where it routes, and what context it passes so customers never repeat themselves
- Dig into low CSAT ratings and dead ends, and fix the root cause
- Handle a small volume of tickets to stay close to real customer problems

Tags: Revenue

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/vanta-ai-agent-operations-specialist-support/