# Customer Support Engineer at Vapi

- Company: Vapi
- What the company does: Build, test, and deploy advanced voice AI agents in minutes with Vapi. The platform for developers creating conversational voice AI. Backed by Bessemer, Peak XV and Y Combinator.
- Company website: https://vapi.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco
- Work setup: Remote
- Pay: $154K to $169K base salary per year (USD)
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://jobs.ashbyhq.com/vapi/85f2aa22-98e7-4610-965d-4366bb9757fa
- Page: https://www.1752.vc/careers/jobs/vapi-customer-support-engineer/

## About the role

The role is a bridge between our customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction. This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve.

## What they're looking for

- High-Ownership Support Veteran: 4-5+ years in a senior technical support, solutions engineering, or TAM-style role, ideally supporting enterprise accounts against real commercial SLAs. You don't wait to be told what to own
- API-Fluent: REST APIs, webhooks, and event-driven systems are your daily tools already, not a skill you dust off for the occasional integration ticket
- Code-Capable: You can drop into Python or JavaScript to debug a customer's middleware or stand up a quick agent yourself, even if you're not a full-time engineer
- Voice/Telephony a Plus, Not a Gate: Experience with SIP, WebRTC, or Twilio-style CPaaS platforms is a real asset here, but we care more about your support instincts and appetite for AI-native work than a specific stack on your resume

Tags: Customer Engagement