# Customer Support Representative at Vay

- Company: Vay
- What the company does: Vay's door-to-door car rental service is live in central Las Vegas, Nevada! Experience the convenience of by-the-minute rental cars delivered driverlessly to your location. Backed by Creandum.
- Company website: https://vay.io
- Type: Startups
- Level: Mid level
- Location: Las Vegas, Nevada, United States
- Work setup: On-site
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://job-boards.eu.greenhouse.io/vay/jobs/4986919101
- Page: https://www.1752.vc/careers/jobs/vay-customer-support-representative/

## About the role

We’re live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab . Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you’ll feel right at home here. Curious to experience Vay yourself? Use the code VAYCANDIDATE for $10 off your first trip in Las Vegas! Download the "Vay" app from the Apple or Google Play store & off you go!

## What they're looking for

- 3+ years of customer-facing experience in support (ride-hailing, mobility, car rental, banking, or similar preferred)
- Clear and empathetic communicator, written and verbal
- Comfortable working in a fast-paced, evolving environment with shifting priorities
- Able to follow escalation processes consistently and document interactions accurately
- Comfortable using digital tools - CRM and ticketing systems (Zendesk, Freshdesk, or similar)
- Must be able to work on-site in Las Vegas, including shift work and weekends

Tags: Customer Support